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An Attentive Municipal Organization that Connects with Community, Commerce, and Nature.

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Compliments & Complaints

Compliments

Our officers and administration appreciate receiving positive feedback when the people that we serve are happy with the service that they received.  If you would like to leave a compliment, please click here.

Complaints

You have the right to make a complaint against any employee for improper conduct and we encourage you to start the process by speaking with a police supervisor.  You can stop at the station or call (630) 897-8705 to ask for a supervisor.  The supervisor will listen to your complaint to see what, if any, laws, policies, or procedures may have been violated.  After making such determination, the supervisor may have you complete a complaint form and request that you sign it in the presence of a notary public.

The North Aurora Police Department will conduct a thorough investigation and you will be notified of the outcome of the investigation.  If allegations against the officer/employee(s) are sustained, the North Aurora Police Department cannot release to you any type of disciplinary action taken.  The investigation may also conclude that the officer/employee(s) acted properly or that there is not enough information to prove or disprove the allegations.

Alternatively, you may also download and fill out a complaint form, have it notarized and return it to:

Professional Standards

North Aurora Police Department

200 S. Lincolnway

North Aurora, IL 60506

Please understand, while the recently enacted SAFE-T Act removes the requirement for complaints to be signed & notarized, that provision is not effective until the current collective bargaining agreements in effect are renewed.  The Uniform Peace Officer’s Disciplinary Act 50 ILCS 725 Section 3.8 (b) reads, in part, “It shall not be a requirement of a person filing a complaint against a State Police Officer to have the complaint supported by a sworn affidavit or any other legal documentation.  This ban on an affidavit requirement shall apply to any collective bargaining agreements entered after the effective date of this provision.”  The effective date was July 1, 2021.  Once our current collective bargaining agreements have been renewed, we will update this page accordingly.

You can download a complaint form here.


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