Skip to content

An Attentive Municipal Organization that Connects with Community, Commerce, and Nature.

North Aurora Brick Sign

Frequently Asked Questions

General FAQ

WHERE CAN I DROP OFF HAZARDOUS WASTE?

Hazardous waste can be dropped off at the Naperville Household Hazardous Waste Facility located at 156 Fort Hill Drive, Naperville, IL. Phone No. 630-420-6095. Hours of Operation: Saturdays and Sundays from 9:00 a.m. to 2:00 p.m. excluding holidays. For more information, please visit their website at: https://www.naperville.il.us/services/garbage-and-recycling/household-hazardous-waste-facility/.


WHERE CAN I DROP OF MY ELECTRONICS RECYCLING, INCLUDING TELEVISIONS?

The Kane County Recycling program will include three week-day drop-off locations throughout the county, as well as the one-day collection events held in St. Charles. For more information on the Kane County Electronic Recycling Program click the following link:  http://www.countyofkane.org/Recycling/pages/electronics.aspx Cost for TVs and monitors – There will be a fee for TVs and computer monitors – both tube and flat screen – across the board for all drop-off locations and the event. The fee will be $25 for screens 20 inches and under (measured diagonally) and $35 for screens 21 inches and over. For more information on all Kane County Recycling, including hazardous waste, paint, electronics and more, visit the County’s websit: Kane County Recycling Website


IF I AM HAVING A GARAGE SALE DO I NEED A PERMIT, AND WHERE CAN I PUT MY SIGNS?

A permit is not required for garage sales. However, garage sale signs may only be placed on the private property hosting the sale. Signs are not allowed on entrance corners of subdivisions, parkways, etc.


WHY IS THERE A SEWER MAINTENANCE FEE ON MY WATER BILL?

The sewer maintenance fee is paid to the Village to maintain the Village’s sewer lines. This maintenance fee is different from the Fox Metro sewer bill which is billed to residents for the treatment of sewer water.


WHAT WATERING RESTRICTIONS DOES THE VILLAGE OF NORTH AURORA HAVE?

Watering Restrictions in North Aurora are as follows: Watering is allowed only between the hours of 6:00 a.m. and 9:00 a.m. and between the hours of 6:00 p.m. and 9:00 p.m. with the following restrictions; ONLY properties with even numbered street addresses may use water for restricted watering purposes on even-numbered days of the month only; and ONLY properties with odd-numbered street addresses may use water for restricted watering purposes on odd-numbered days of the month. Please contact the Water Department at 630-897-8228, ext. 223 with questions or concerns.


WHY HASN’T MY STREET BEEN PLOWED YET?

The Village prioritizes plowing based on road usage. Primary streets and collector streets are plowed first, secondary streets are next, and cul-de-sacs are plowed last.


WHERE DO I PAY MY PROPERTY TAX BILL?

The Kane County Treasurers Office collects all tax payments at 719 South Batavia Avenue, Geneva, IL. You can expect to receive your property tax bill by the second week of May. The first installment is due by June 1st in order to avoid penalty, while the second installment is due September 1st.


WHERE CAN I REGISTER TO VOTE?

You can register to vote at the Village Hall, the Kane County Voters Registration Office, and the Messenger Public Library.


DO I HAVE TO REGISTER MY PET WITH THE VILLAGE?

No, please see your vet for paperwork on registering with Kane County. The Village does not have a separate license.


WHAT AREAS OF THE VILLAGE HAVE BEEN RECENTLY SPRAYED FOR MOSQUITOES AND/OR WHO CAN I CALL TO HAVE MY NEIGHBORHOOD SPRAYED FOR MOSQUITOES?

To report on troublesome mosquito areas, or to find out when the Village was recently sprayed for mosquitoes, call the Clarke Mosquito Hotline at 1-800-942-2555.


WHEN ARE SPRING AND FALL CLEAN-UP DAYS?

The Village’s current contract with Waste Management provides for a two-day spring clean-up event and a two-day fall clean-up event. The two day clean-up events will be Friday, west of the river and Saturday, east of the river. The actual dates for Spring and Fall Clean-up Days will change from year to year, so please check the Village Newsletter (which is mailed with your water bill every two months) and also check the Community page of the Village’s website at: http://northaurora.org/community.aspx for the annual dates and Waste Management Guidelines. Regular garbage and yard waste will be picked up the same day as your clean-up day, and will require stickers as usual. All other items, large or small, will be removed for free with no sticker required, on the free Spring and Fall clean-up days. The following requirements should be followed when preparing for the free clean-up days:
Items for disposal must be contained in either cans or bags (up to 32 gallon capacity) not exceeding 50 pounds, or tied in bundles 4’x2’ not exceeding 50 pounds in weight. Bulk items such as sofas or tables are exempt from the weight limit regulation on clean-up day. Items not properly prepared will not be picked up, and will require a sticker for the next regularly scheduled collection day.


WHEN IS GARBAGE PICK-UP, WHERE DO I GET RECYCLE BINS, & HOW MANY STICKERS DO LARGE ITEMS REQUIRE?

Garbage pick-up for the entire Village takes place on Fridays, starting at 7:00 am. Waste Management provides a wheeled recycling cart to all North Aurora residences. This cart is intended to stay with the residence it was provided to. For more recycling information please see the Waste Management information on the “Our Community” page of the Village’s website or call Waste Management at (800) 796-9696. Large trash items up to 50 lbs. require one (1) garbage sticker and any large items over 50 lbs. will require four (4) garbage stickers. Please remember that per Village ordinance, all refuse containers are not allowed at the street corner prior to 3:00 p.m. the evening preceding pick-up (Thursday evening). Refuse in containers must be covered at all times with a secure lid, or be within a secure plastic/paper bag.


WHERE CAN I PURCHASE GARBAGE STICKERS?

Please Visit see the Refuse and Recycling page of this website: http://northaurora.org/recycling.aspx or call the North Aurora Village Hall at 630-897-8228.


Police FAQ

Where can I find the laws and ordinances for the Village of North Aurora?


HOW DO I OBTAIN A POLICE REPORT AND HOW MUCH DOES IT COST?

Please see our Filing a Police Report page.


WHERE CAN I GET AN ORDER OF PROTECTION AGAINST SOMEONE?

An Order of Protection can be obtained from the Kane County States Attorneys office during business hours. More information is available at http://saopublic.co.kane.il.us/Pages/DomesticViolence.aspx.


SOMEONE HAS ABANDONED A JUNK CAR ON MY PROPERTY. CAN THE POLICE TOW IT AWAY FOR ME?

Junk or abandoned vehicles on your property are your responsibility. However, the Village Code Enforcement Department can assist you. To contact them call (630) 897-1457 Ext. 231.


WE HAVE PROBLEMS WITH SPEEDERS IN OUR NEIGHBORHOOD. WHAT CAN BE DONE ABOUT THIS?

If you live in a PACT neighborhood, contact your PACT officer. Click here to find out if there is a PACT officer assigned to your area. If you don’t live in a PACT neighborhood, go to the Forms page and fill out a Traffic Enforcement Request.


HOW DO I APPLY FOR A POSITION AT THE POLICE DEPARTMENT?

Please see our Employment page.


DOES THE POLICE DEPARTMENT DO FINGERPRINTING AND WHEN CAN I GET THIS DONE?

Please see our Other Programs & Services page.


HOW DO I TELL THE DIFFERENCE BETWEEN TRAFFIC CITATIONS AND VILLAGE ORDINANCE/PARKING TICKETS? WHERE DO I GO TO PAY MY TRAFFIC CITATION?

Traffic citations have “Illinois Citation and Complaint” at the top. Ordinance tickets have “Ordinance Violation Ticket” at the top left.Payments of traffic citations are made through the Kane County Circuit Court Clerk’s office located 540 S Randall Rd , in St Charles . The phone number is (630) 232-3413. Online payment is available at http://www.cic.co.kane.il.us/. Be sure to allow ample time for processing prior to your court date.Village ordinance tickets, including parking tickets, may be paid in person at the Police Department or Village Hall during normal business hours or by US mail. Please do not send cash in the mail.


CAN I MAKE A POLICE REPORT AT ANY TIME OF THE DAY OR DO I NEED AN APPOINTMENT?

Police reports can be made at anytime during the day and no appointment is needed. Simply call the Police Department and an Officer will be sent to your local residence or business. If it is more convenient, you can come to the Police Department and an Officer will fill out a desk police report for you.


CAN I MAKE A POLICE REPORT OUT OVER THE PHONE OR DOES AN OFFICER HAVE TO SHOW UP AT MY HOUSE?

Police reports must generally be made in person. You can come to the station or we can come to you if you are in the Village.


SOMETIMES IN MY NEIGHBORHOOD, I SEE THINGS THAT ARE OUT OF PLACE, OR UNUSUAL, OR PEOPLE WHO ARE “SUSPICIOUS.” I DON’T REALLY FEEL COMFORTABLE WITH CALLING THE POLICE DEPARTMENT. CAN YOU TELL ME THE PROCEDURE?

At any given time, there are Officers patrolling the streets. The North Aurora Police Department counts on the thousands of sets of eyes from our citizens to alert us to unusual situations as citizens know their neighbors & neighborhoods best. We will respond to every call for service, though higher priority calls will be handled first. Please remember, you are not bothering us and we NEED you to report suspicious and criminal activity. Your concerns are important to us. If you have an emergency, dial 911. For non-emergency calls, please call (630) 897-8705.


CAN I RENEW MY F.O.I.D. CARD AT THE NORTH AURORA POLICE DEPARTMENT?

No. All F.O.I.D. applications are available from the Illinois State Police. Go to http://www.isp.state.il.us/foid/foidapp.cfm


DOES NORTH AURORA HAVE A DOG CATCHER?

North Aurora does not have a dog catcher or animal control department but we contract with Kane County Animal Control for certain animal services. If someone has been bitten by a dog or other animal, you must call the North Aurora Police Department. The Animal Control Department only picks up stray dogs and not cats. More information is available at their website: http://www.co.kane.il.us/AnimalControl/index.asp.


CAN WE BRING OUR SCOUTING, SCHOOL, OR OTHER GROUP TO THE POLICE DEPARTMENT FOR A TOUR?

Yes, call the Police Department and ask for the Crime Prevention Officer. They will then set up an appointment for your group to tour the Police Department. There is no charge.


IS THERE SOMEONE AVAILABLE FROM THE POLICE DEPARTMENT TO GIVE TALKS TO GROUPS?

Our department has trained and qualified Officers that come to meetings or organizations and give programs on drugs, alcohol, juveniles, neighborhood watch programs, gangs, scam artists, and many more. Contact the Police Department at (630) 897-8705 for assistance.


CAN THE POLICE OPEN MY CAR IF I HAVE LOCKED MY KEYS INSIDE?

Yes. The department currently supplies its officers with tools to assist you in opening your vehicle. Though our attempts may not always prove successful, we are generally able to open your vehicle for you. The Department and its personnel are not responsible for any damage that may occur while attempting to unlock your vehicle.


WHY DID IT TAKE SO LONG FOR THE POLICE TO COME WHEN I CALLED THEM?

All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature may be delayed so that we can respond immediately to emergencies.


DOES THE POLICE DEPARTMENT TRADE PATCHES OR PROVIDE PATCHES TO THE GENERAL PUBLIC?

No.


I’VE SEEN CAMERAS MOUNTED ON SEVERAL TRAFFIC SIGNAL POLES IN NORTH AURORA . ARE THESE AUTOMATED RED LIGHT ENFORCEMENT CAMERAS?

No, the Village of North Aurora does not have any automated red light enforcement cameras. The cameras at several intersections around town are used to control the traffic signals. They detect movement (i.e. a vehicle is present) at the intersection to help control the switching of the signals. With this set up, the signal stays green as long as there are no vehicles waiting at cross streets.


Village of North Aurora

Install Village of North Aurora

Install this application on your home screen for quick and easy access when you’re on the go.

Just tap then “Add to Home Screen”