COMPLIMENTS
Our officers and administration appreciate receiving positive feedback when the people that we serve are happy with the service that they received lets us know what we are doing well. If you would like to leave a compliment, please click here.
COMPLAINTS
You have the right to make a complaint against any employee for improper conduct and we encourage you to start the process by speaking with a police supervisor. You can stop at the station or call (630) 897-8705 to ask for a supervisor. The supervisor will listen to your complaint to see what, if any, laws, policies, or procedures may have been violated. After making such determination, the supervisor may request that you complete a complaint form. Pursuant to current Illinois law, you DO NOT have to have your complaint notarized.
If you would like to leave a complaint, please click here to submit it to our online portal. If you would like a copy of your responses please submit a FOIA request to the North Aurora Police Department at policefoia@northaurora.org. You are also welcome to visit the North Aurora Police Department and ask to speak to the Sergeant on Duty.
The North Aurora Police Department takes complaints very seriously and holds our officers and staff to high standards. Upon receiving a complaint, a supervisor will conduct a thorough investigation, including a review of available video recordings, and you will be notified of the outcome of the investigation. All complaints/investigations are reviewed by the command staff, including the Chief of Police, prior to completion. If allegations against the officer/employee(s) are sustained, the North Aurora Police Department cannot release to you any type of disciplinary action taken. The investigation may also conclude that the officer/employee(s) acted properly or that there is not enough information to prove or disprove the allegations.
