General Information

Automatic Direct Debit

The Village of North Aurora offers a service to our water customers allowing you to pay your water bill on the due date through direct debit from your checking account. This program offers a fast and easy method of paying your water bill without leaving your home or mailing your payment. For additional information regarding this program please contact the Water Department at (630) 897-8228 ext. 223.

Direct Debit Form

E-Bills

North Aurora residents and businesses can now sign up to receive their Water Bill information via email and opt out of paper statements. With this new feature customers can also view past account history on-line in graphical format, review account activity and billing details, register more than one account and view the Village newsletter on-line. To register, go to https//northaurora.merchanttransact.com and sign up today. Users will need a copy of their billing account information.

E-bill sign on/registration

Rates

Water bills are sent out bi-monthly on the even months.

Water billing rates are $16 for the first 3,000 gallons; with an additional charge per thousand gallons after 3,000 as displayed in the rate table below*. There is also a Sewer Maintenance Fee of $0.15 per thousand  gallons.

The Village’s Fiscal Year begins June 1.

An additional cost for sanitary sewer services will be billed by Fox Metro.

*the Village will review the overall financial health of the water system each year to determine the actual rate increases and rates are subject to change

Permit For Seeding And/Or Sod

If you are planning to lay sod or re/seed your lawn, you are required to obtain a watering permit allowing you to water your newly installed sod, seed, or vegetative landscape utilizing an automatic sprinkling device. The permit allows for watering eight (8) hours on the first day and between the hours of 6am-9am and 6pm-9pm for the next consecutive nine (9) days. Please contact Community Development Department at (630) 897-8228 ext. 222 for more information.

Water Quality Information

The North Aurora Water Department recognizes the need for safe drinking water and is committed to providing tap water that is superior to state and federal water quality standards. Drinking water is continuously tested and monitored to ensure quality and safety.

The drinking water quality report provides factual information about your drinking water including sources, water quality and treatment processes.
If you have questions related to water quality contact the Water Department at (630) 897-2662 ext. 229 during business hours.

Adobe Acrobat Reader is required to view these reports.

• 2024 Water Quality Report
• 2023 Water Quality Report
• 2022 Water Quality Report
• 2021 Water Quality Report
• 2020 Water Quality Report
• 2019 Water Quality Report
• 2018 Water Quality Report
• 2017 Water Quality Report
• 2016 Water Quality Report

Indoor Conservation Tips

Bathroom

Bathroom use accounts for about 75 percent of the water used inside the home.

• Check regularly for any leaks in your toilet, faucets and water hose bibs and fix them.
  Water saved: up to 200 gallons per day.
• Install a low-flow showerhead. Water saved: about 2 gallons per minute.
• Replace older, larger-use toilets with the newer higher efficiency toilets. Water saved: .5 to 5 gallons per flush.
• Take short showers and save the baths for special occasions. Water saved: 2 to 5 gallons per minute

Kitchen

About 8 percent of in-home water use takes place in the kitchen.

• Don’t rinse dishes before loading dishwasher. Water saved: 20 gallons per load.
• Wash only full loads in the dishwasher. An efficient dishwasher usually uses much less water than washing dishes by hand.
• Install a low-flow faucet aerator, which can cut water use in half. Water saved: 1 to 2 gallons per minute.
• When buying a new dishwasher, consider purchasing a water-saving model. (New models use up to 25 percent less water than older ones.) Water saved: 3 gallons per load.

Around the house

• Wash only full loads in the clothes washer. Washing small loads uses more than twice as much water per pound of laundry.
• When buying a new clothes washer, consider purchasing a water-saving model. Water saved: up to 40 gallons per load.
• Insulate hot water pipes where possible to avoid long delays (and wasted water) while waiting for the water to “run hot.”

How to Read a Water Meter

Study the household water meter below. Take the reading from the set of dials that look like a car’s odometer. To read the reader, start from the left side and read only the first four digits.

The difference, or water consumed for the measuring period, is eight units or 8,000 gallons.

Water Information Links

Additional Links

• Direct Debit Application
• Cross Connection Control Ordinance
• Backflow Solutions, Inc. – 1-800-414-4990
• City of Batavia Sewer – 1-630-454-2020