Support Illinois Special Olympics
Help the North Aurora Police Department Support Illinois Special Olympics.
Join us for the Donate While You Dine fundraiser on Wednesday, October 18th from 5:00 to 8:00 p.m. at Culver's of North Aurora, 411 S. Lincolnway (Rt. 31).
Culver's will donate a percentage of all sales between 5 and 8 p.m. Please join us if you can and help support Illinois Special Olympics
Village Hall Phone System Issues Have Been Resolved
Thank you for your patience while trying to call and get through to the Village Hall and Police Department in recent weeks.
The Village's recent phone system issues have now been resolved. It appears that all calls coming into the Village Hall and Police Department non-emergency numbers are getting through without issue and we are no longer having any problems with dropped or unanswered calls.
We apologize for any inconvenience this issue may have caused.
2017 Free Leaf Pick-up Program
There are two options for the disposal of leaves. Residents may bag their leaves in Kraft paper bags and place at the curb. Waste Management will pick up leaf filled bags FREE on Fridays during October and November. Please note, yard waste (stickers required) will also be picked up on Fridays through November. (Landscape pick-up will resume in April).
Residents may also choose to rake leaves to the curb for the Village’s free curb-side leaf pick-up. The Village’s free curb-side leaf pick-up program will run from October through November based on the schedules outlined below:
West side: Residents living on the WEST side of the Fox River, pick-up will begin on Mondays the week of: October 16, October 30 and November 13.
East Side: Residents living on the EAST side of the Fox River, pick-up will begin on Mondays the week of: October 23, November 6 and November 20
Leaves must be raked to the parkway along the curb in a row parallel to the street, at least one foot, and no more than 5 feet, back from the curb, and no more than 2 ft. in height. Leaves must be free of all foreign materials such as plants, branches, rocks and landscape waste. Please do not place leaves on the road surface as they can create a hazard for motorists. Leaves MUST be out by 6:00 a.m. on Monday of the pick-up week, with leaves being picked up at any time during that entire week. The Village keeps a log of streets that have been serviced, therefore, the leaf-vactor truck will not go down streets a second time, once they have already serviced a street that week. If leaves are not raked to the curb by Monday at 6:00 a.m. of your pick-up week, residents will either have to wait for their next scheduled pick-up week, or bag the leaves for pick-up. To allow better access for the leaf collection equipment, please park cars in driveways or garages during this operation. Please be sure to keep leaves away from mailboxes, ditches, pipes and culverts. Please also note that snow, rain, below freezing temperatures or mechanical difficulties may delay or possibly halt curbside leaf collection. Thank you for your cooperation in helping the leaf program run smoothly.
Waste Management Holiday Pick-up Information
Waste Management Recognized Holidays - In the event that any of the following holidays fall on a weekday, all refuse, yard-waste, and recyclable collections services on that day, and for the remainder of that week, shall be delayed one day after the recognized holiday. This will generally result in trash collection on Saturday for your regular Friday pick-up.
The following are the Waste Management RECOGNIZED HOLIDAYS that will affect trash pick-up:
New Years Day 1/1/17 - Trash pick-up Saturday Jan. 7
Memorial Day 5/29/17 - Trash pick-up Saturday June 3
Independence Day 7/4/17 - Trash pick-up Saturday July 8
Labor Day 9/4/17 - Trash pick-up Saturday Sept. 9
Thanksgiving Day 11/23/17 - Trash pick up Saturday Nov. 25
Christmas Day 12/25/17 - Trash pick up Saturday Dec. 30
All other holidays such as Martin Luther King Day, Presidents Day, Columbus Day, or Veterans Day WILL NOT affect your regular Friday trash pick-up.
Purchase Exchange Location - North Aurora Police Dept.
New Purchase Exchange Location
North Aurora, IL—The parking lot of the North Aurora Police Department is now a purchase exchange location.
A parking space in front of the station, located at 200 S. Lincolnway, on the northwest corner of Rt. 31 & Airport Rd., has been designated as a “Purchase Exchange Location” to give residents a safe location to complete internet sales. The area is well-lit at night and recorded by surveillance cameras 24 hours per day. A sign has been posted to mark the location.
“The North Aurora police want to make a safe and secure place for people to exchange purchases,” said Chief of Police David Fisher. “The parking lot of the police department is a safe location to do so, as police are in and out of the building and the lot is under constant video surveillance,” he said.
The exchange location is available 24 hours per day, seven days per week on a first come, first served basis, though officers won’t be monitoring it in real time. If someone needs assistance, people should ask for an officer at the front desk or use the call box located inside the front entrance to reach dispatch. Call 911 if there is an emergency. Police recommend people use the exchange location during daylight hours.
The North Aurora Police Department recommends using our purchase exchange location whenever you have to meet a stranger to complete a sale. Don’t go alone and don’t go to someone’s home or invite them to yours.
North Aurora Crisis Intervention Team
The North Aurora Police Department has established a Crisis Intervention Team (CIT), which is comprised of officers who have received specialized training to improve responses to people that are mentally challenged, have special needs, or who are in crisis. The team members will take a primary role in responding to calls that involve persons in a crisis situation.
These officers have each received 40 hours of intensive CIT training through the Illinois Law Enforcement Training and Standards Board (ILETSB) on recognizing and addressing individuals in the community who have a mental illness, special needs, or behavioral disability, which will allow them to better assist community members through de-escalation of crisis situations, referrals to counselling agencies or medical providers, and improved communication.
The national CIT training curriculum was developed by the National Alliance on Mental Illness (NAMI), the University of Memphis CIT Center, CIT International, and the International Association of Chiefs of Police. According to NAMI, CIT “teaches a new set of skills . . . the words, approach and body language that convince a person to get help, or defuse a potentially violent encounter.”
The North Aurora Police Department Crisis Intervention Team aims to provide improved services for the mentally challenged & special needs communities by learning about them - for instance, what upsets them, what calms them down, what to say, and what not to say - and providing this information to officers responding to a crisis so that they can use it to de-escalate the situation safely for all involved.
If you or someone you know is suffering from mental illness, or has special needs please contact the North Aurora Police Department at (630) 897-8705 and ask to speak with a CIT officer so they may further explain the services that the team can provide.
Metronet Cable Coming to North Aurora
There will soon be another provider of television, internet and phone service in North Aurora. Metronet received a non-exclusive local franchise agreement a few months ago to provide these services and is anticipating beginning construction of their infrastructure in North Aurora in the next few weeks. As of now they plan to build in one or a few sections of the Village at a time with the intention of completing the build-out of their infrastructure throughout the community. Residents should expect to see communications from the company over the next several months as construction moves forward in different areas. You may also see JULIE locate flags on or around your property in the near future as utility services are being located prior to any digging in your area.
Some residents in the following areas may have already received letters from Metronet stating that they will be working in your neighborhood soon. These areas include the following:
* East of Banbury Road and north of Hammer Lane
(Subdivisions include: Fox Valley Country Club Estates, Banbury Ridge, Hearfield Estates)
* East of Randall Road, north of Oak Street, west of Wildwood Drive
(Subdivisions include: Highlands, Mooselake Estates, Randall Hills, Timber Oaks, Willow Lakes)
* East of Chesterfield Lane, south of Butterfield Road, west of Mitchell Road
(Subdivisions include: Chesterfield, Oak Creek)
Per the letter, Metronet provides answers to frequently asked questions and provides the www.metronetinc.com/construction website for additional information.
Residential burglar alarm registration
The Police Department reminds all residents who have home burglar alarm systems to please complete an alarm registration form before January 1st, 2018. If you have any questions about alarm registration, please contact the Police Department Records section at 630-897-8705. Registration Form
Local Business Directory - Free listing for local Businesses in North Aurora
Just a reminder to our local North Aurora businesses: the Village of North Aurora has a Local Business Directory listing on our website. Local businesses can provide contact information and a link to their business website to be posted free on this Village Business Directory.
Please contact the Village at 630-897-8228 ext. 224 for further information on getting your business posted on the directory. It's a free service and provides an opportunity for your business to be advertised free to our residents.
Check out the Village's Business Directory here: http://northaurora.org/residents/business-directory.aspx
Kane County Hoarding Task Force - Information and Assistance
What is hoarding?
"Hoarding is a complex disorder that is made up of three connected problems: 1) collecting too many items, 2) difficulty getting rid of items, and 3) problems with organization. These problems can lead to significant amounts of clutter which can severely limit the use of living spaces, pose safety and/or health risks, and result in significant distress and/or impairment in day-to-day living." - International OCD Foundation
North Aurora is a member of the Kane County Hoarding Task Force, which provides individuals, agencies, and organizations with the tools to help with this issue and aims to serve as a clearinghouse of hoarding information and resources in Kane County, Illinois.
The Kane County Hoarding Task Force was formed in 2014 to create a holistic approach to dealing with hoarding situations in Kane County. Member agencies work together to address all aspects of care, including mental health, senior services, animal control, cleanup and prevention of recidivism.
If you or someone you know needs help with a hoarding situation or would like more information on resources, Please click on the link at http://www.kchoarding.org/ for information and connections for help with the following:
• Animal Welfare Representatives
• Financial Services
• Government Agencies
• Human Service Agencies
North Aurora - Municipal Task Force Contact
North Aurora Police Dept
Ofc. Robyn Stecklein
North Aurora Community Emergency Response Team (C.E.R.T.)
The North Aurora Community Emergency Response Team (CERT) is part of a national, unique disaster volunteer program operating on the community level since 2014.
Volunteers are educated about disasters that could impact this area, such as tornadoes, floods and accidents.
Both classroom and practical exercises are taught jointly by the North Aurora Police and Fire Departments, and consist of various aspects of disaster response and recovery. The North Aurora Police Department is always looking for volunteers to join C.E.R.T.
For more information, click this link to download a printable brochure about our program
Homeowner Accessibility Assistance
The Illinois Housing Development Authority (IHDA) offers a program to help homeowners address home accessibility issues that affect the health or safety of their families.
Low income homeowners may qualify for a grant up to $25,000 in home modification, performed by professional contractors. The Grant is Forgivable after 5 years.
Examples of eligible improvements include: grab bars, chair lift, handicap accessible showers, lowering cabinets, lowering counter tops, widening doorways, ramps, & walk-in shower. Households must meet income and other eligibility guidelines.
Please click the link for more information: Illinois Housing Development Authority
Help Reduce Storm Water Pollution
Help Reduce Storm Water Pollution - Water pollution prevention and control measures are critical to improving water quality and reducing the need for costly wastewater and drinking water treatment. Because water pollution can come from many different sources, a variety of pollution prevention and control measures are needed.
Stormwater runoff occurs when precipitation from rain or snowmelt flows over impervious surfaces such as driverways, sidewalks and streets, which prevents the runoff from soaking into the ground.
Stormwater runoff can pick up debris, chemicals, dirt and other pollutants and flow into the storm sewer system or directly into lakes, rivers, ponds and wetlands. Anything that enters the storm sewer system is then discharged into bodies of water we use for swimming, fishing and providing drinking water. This in turn can increase costs for treating our drinking water.
In an attempt to educate the community on ways to prevent the potential for storm water pollution, we ask that residents be aware of the direct links between land activities and rainfall and snow melt runoff that drains into storm drains and ends up in our rivers and streams. Clean up pet waste to keep it out of street gutters; sweep up grass clippings and rake leaves to keep yardwaste debris from blowing into street gutters; apply lawn fertilizer and pesticides sparingly; control soil erosion on your property by planting ground cover; clean up spilled automotive fluids such as oil, anti-freeze and transmission fluids from driveways and don’t hose the spills into the street. Please do your part to help eliminate storm water pollution.
For information on disposal of hazardous waste and pollution prevention, contact Kane County at 630-208-5118. For more recycling information, send an email to firstname.lastname@example.org or call 630-208-3841.
Call JULIE Before You Dig - dial 811
Planning a home improvement project this spring? Installing a fence or deck? Planting a tree or shrubs? Whether you plan to do it yourself or hire a professional, be smart and call J.U.L.I.E. at 811 before you dig!
Every digging project requires that you call... even if you are just planting shrubs or bushes.
Calls should be made 48 hours (2 business days) prior to doing any digging. The call is free and JULIE will notify all utilities to mark their locations to prevent any unintentional damage to underground utilities.
So be safe and smart - Call JULIE before you dig!
Overweight / Oversize Permits
Starting April 1st, 2017 the Village of North Aurora will be changing the way we process our overweight/oversize permits. We will be using an online-based permitting system via the website, www.oxcartpermits.com. Once the software is implemented, the older system of processing permits (via fax and/or email) will be discontinued. Any of the old permitting forms submitted after that time will not be accepted and/or approved.
Any company wanting to apply for an overweight/oversize permit in the Village of North Aurora will have to use the Oxcart permitting software. Registration is easy and can be completed on the Oxcart website under the Trucking login/sign up link https://www.oxcartpermits.com/user/trucking. Once registered, companies will then be able to reap the benefits of the following via Oxcart:
• Access a simple to use online interface for requesting local permits
• Paperless permits downloadable to your computer or any mobile device
• Eliminate tedious paper processes, faxing and phone calls
• Speed the process of permit approvals
• Features an online, interactive mapping solution to assist in route selection
• Online permit approvals pushed to your email inbox
• Provide an easy, online payment system (Credit Card Only – see below)
Processing and Credit Card Fees
In addition to the Village of North Aurora permit fees, Oxcart will require a nominal processing fee for each permit. Oxcart will also assess a credit card fee for each permit processed. Those charges are as follows:
• Visa, MasterCard, Discover, American Express and Diner’s Club – 2.9% of total permitting fee (permit & processing fee combined)
• Plus a $.30 transaction fee for ALL permits
If you have any questions, please contact Sgt. Daniel Cyko or a Records Specialist at the North Aurora Police Department by calling 630-897-8705 or sending an email to email@example.com.
Com Ed Smart Meters
As residents may have already noticed, Com Ed has provided information on Smart Meters with your Com Ed bills, including notice that they will be installing smart meters in North Aurora in the near future. The Village just learned that Com Ed will begin the installation of these smart meters in January 2017 and expect to complete the installation project by the end of March.
Smart Meters are digital electric meters that collect energy-usage information and securely send it to Com Ed. These Smart Meters are a key part of Com Ed’s effort to modernize the electric system and provide better service to customers with a stronger, more reliable electric system.
Please click on the links below for further information:
Smart Meter FAQ’s
Medidores Inteligentes Prequntas Frecuentes
ComEd’s Smart Meter Benefits